Slow Down, Verify, Stop the Scam!

Key Scam tactics to watch for: • Demanding immediate payment and threatening to disconnect service within minutes or hours. • Requesting unusual payment methods, such as cryptocurrency, prepaid debit cards, gift cards, or third-party digital payment apps. Legitimate utilities never demand these payment types. • Impersonating representatives through phone calls, texts, emails, or even in-person visits. "Slow Down, Verify, Stop the Scam": • Slow Down: If a request for payment is unexpected or creates panic, end the conversation. Legitimate utilities will reach out multiple times and offer assistance if a bill is past due. • Verify: Contact your utility office directly using the verified phone number on your bill or the company’s official website to check your account status. Never use a phone number provided by the suspected scammer. • Stop the Scam: Report the incident immediately to your local utility and law enforcement.